FREQUENTLY ASKED QUESTIONS
Thank you for choosing our handmade products! We take
pride in crafting each item with care and attention to detail.
Below are general questions commonly asked by customers.
For any other questions or concerns, please contact us using the contact form
on our Contact Page.
By purchasing from us, you agree to our Shipping and Returns
Policy. We appreciate your understanding and thank you for supporting handmade
craftsmanship!
Shipping Policy
Processing Time
Due to the handmade nature of all our products, please allow 5-7 business days for your order to process, from the date your order is placed, before your item ships.
Custom or made-to-order items may require additional time, which will be noted in the
product description.
Shipping Rates
Shipping rates are calculated at checkout and vary based on the destination and the size of your order.
Orders are shipped from Hawai’i via USPS.
Shipping Notifications
Once your order is shipped, you’ll receive an order confirmation sent to the email used to place your order containing tracking information.
Once shipped, we no longer have control over your package. For shipping inquires, contact USPS so they can best serve you.
International Shipping
Currently, we do not ship to international locations.
Returns Policy
Returns
Due to the handmade nature of all our products, we do not offer cancellations,
returns, or exchanges. If you encounter an issue, please contact us within 7
days of receiving your order with a photo and description of the issue, and
we’ll be happy to help.
Exchanges
We do not offer exchanges.
Custom Orders
Currently, we are not accepting custom orders.
Product Care
Minky Blankets
Most of our blankets are backed with Minky fabric. Minky is
a soft, plush material made from polyester fibers.
To best care for Minky fabric, wash alone in cold water on a
cold-delicate cycle. Avoid using fabric softener and dryer sheets.
As much as possible, hang your Minky blanket to air dry. Heat
causes the Minky fibers to melt, which causes the fibers to harden over time and
may shorten the life of your blanket. Therefore,
if you must use the dryer, use a “no heat tumble-dry” or “air fluff” setting.
NEVER iron your Minky.
Burp Cloths
Our burp cloths are backed with Terry cloth fabric for its high
absorbency characteristic. This material is usually made with 100% cotton,
making it washer-dryer friendly.
We do not pre-wash our Terry cloth, so the fabric may shrink
through the first couple of cycles. It is best to wash alone on a cold-delicate
cycle and hang to air dry.
Avoid using fabric softeners, as it may reduce the absorbency
of your Terry cloth. When using the dryer, tumble dry on low or medium heat, to prevent fiber damage and stiffness caused from over-drying.
Scrunchies
Our scrunchies are made with Cotton fabric and elastic. It is best to wash by hand only when needed in cool water and hang to air dry.
Avoid using the dryer, as the heat can damage the elastic, shortening the life of your scrunchie.
To prolong the life of your scrunchies, consider rotating between multiple ones. Try not to use the same one every day and store them flat or hanging, as to give the elastic a break from stretching for long periods of time.
Cotton Fabric
For products made with regular cotton fabric, best to machine wash warm or cold on a gentle/delicate setting using phosphate-free detergent.
Machine dry on a low temperature setting or hang to air dry.
For products made with other fabrics, see specific product care listings for special care instructions.
Canvas Tote Bags with Vinyl Designs
Recommended: Hand wash in cold water and hang to air dry. Do not iron.
If using machine washer, best to inside-out before washing
Drinkware
Handwash only. Gently wash surfaces with stickers on it.
Candles
Our candles are handmade with soy wax and fragrance or essential oils.
To prevent fire and serious injury:
- Burn candle within sight
- Keep out of reach of children and pets
- Trim wick to 1/4 inch before each use
- Place on a level surface
- Do not burn for more than 4 hours at a time